Printheads, Parts, and Ribbon

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Delford
CUSTOMER FEEDBACK
“Twice the life for half the price!"

"I ordered an SSI aftermarket printhead for my Zebra ZT410, and I’m beyond impressed. The quality was just as good as the OEM part—honestly, I can’t tell the difference. Installation was easy, and the print quality has been flawless ever since. What really stood out, though, was SSI’s customer service. They were quick to answer my questions and made sure I got exactly what I needed."

— Diana K.

Operations Manager, Logistics & Fulfillment

“A Trusted Partner for Over a Decade”

“I’ve been using SSI for over 10 years, and they’ve never let me down. Their team is friendly, knowledgeable, and always willing to help find the right solution. Whether it’s OEM or aftermarket parts, the quality and reliability are outstanding. It’s rare to find a company that still treats customers like partners. SSI does exactly that.”

— Chris N.

Maintenance Manager, Industrial
ABOUT US

30 Years of Thermal Printing Service Excellence

In the years prior to 1990, SSI founder and CEO Al Hunsberger Jr. designed thermal label printers for Avery and Soabar and was recognized in the industry for his innovations as an engineer.  Al Hunsberger brought the first aftermarket thermal printhead to market with TDK.  He also invented and patented the industry’s first “smart” printheads, capable of tracking and extending the printheads abrasion life and quality.

SSI was formed specifically to introduce better and more cost effective thermal printheads for the thermal label printing industry. Our goal has always been to provide superior printheads, products and services at a substantial cost savings to you, our customers.

WARRANTY

Warranty FAQs

How to submit a product for warranty repair?

To submit a product for warranty repair, please contact our customer support team at 434-792-7392. You will need to provide your purchase receipt or order number along with a detailed description of the issue. Our team will guide you through the return process and direct you to the nearest authorized service center. Make sure to pack the product securely to avoid any damage during shipping.

Which products are eligible for warranty repair?

Products that are covered by the manufacturer’s warranty and show defects in materials or workmanship during the warranty period are eligible for repair. The warranty typically does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear. Please refer to the warranty terms included with your product for specific details.

Where should my products go for warranty service?

All SSI products can be sent to our facility in Danville for inspection, repair, or replacement if needed. Contact us for instructions on how to receive a shipping label.

What if the service center cannot repair the product within the warranty period?

If the authorized service center cannot repair the product within the warranty period, you may be eligible for a replacement or refund, depending on the warranty policy. Please contact our customer support team immediately to discuss your options and initiate the necessary procedures.

Frequently asked quIn which cases is the warranty not provided?

Warranty service is not provided in cases of:

  • Damage caused by misuse, negligence, or accidents
  • Unauthorized modifications or repairs
  • Normal wear and tear (such as scratches, fading, or battery depletion)
  • Use of the product in conditions not specified by the manufacturer
  • Loss or damage due to shipping after purchase, unless shipped by us

Please review the warranty terms carefully to understand your coverage.
Beyond Manufacturer’s Warranty

SSI will match all manufacturer warranties on all OEM and SSI products

Next Day Shipping

Next day shipping is available on orders placed before 11am eastern time, Monday-Friday

Easy Returns

Changed your mind? No problem. Return unused and undamaged products for a full or partial refund.

Payment Security

Your security is our priority. All payments are encrypted and processed securely — we never store your payment details.